Essential duties and job responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Run Front and Support Back Counters
• Pick and deliver correct parts to customers and workshop on time
• Complete relevant documentation including invoices etc.
• Build and develop customer relationships and deliver excellent customer service
• Work together with the workshop and other departments
• Return warranty and service exchange units regularly
• Receive and inspect all packages delivered, resolving any problems
• Department housekeeping
• Parts ordering using management tool effectively
• Supply parts to customers
• Deal with suppliers
• Promote parts to customers to increase sales
• Inform customers of any promotions that are running to help increase sales
• Control stock in cost effective manner
• Deal with customers/colleagues in professional manner
• Control VOR/Freight charge costs
• Work at any depot as required
• Supporting colleagues for sickness and annual leave
• Any other general duties as designated by the Manager

Education and/or experience:

• Knowledge of Dealer parts systems
• Commercial vehicle experience

Knowledge, skills and abilities:

• Current driving licence
• Ability to work within guidelines given and to strict deadlines
• Ability to work under pressure
• Ability to actively seek solutions to problems
• Ability to work as part of a team
• Good verbal communication skills
• Excellent customer service skills
• Flexibility to undertake a wide range of tasks
• Awareness and understanding of health and safety requirements
• Computer literate